Corporate Responsibility

At Luminex Solutions, corporate responsibility is woven into the fabric of how we operate. Whether supporting humanitarian access in Syria, delivering secure logistics across borders, or training field personnel, we are committed to ethical business conduct, the protection of human rights, and the safety of our people and partners. The following framework outlines our guiding principles and operational standards.

Ethics & Integrity
We uphold the highest standards of ethical conduct, transparency, and anti-corruption across all levels of our operations.

  • Code of Conduct
    Outlines the expected behaviour of all Luminex staff and contractors, including principles of integrity, non-discrimination, respect, and professionalism.
    Download PDF

  • Anti-Bribery and Corruption Policy
    Establishes a zero-tolerance approach to bribery and corruption, tailored to the operational realities of Jordan, Syria, and Lebanon.
    Download PDF

  • UN Guiding Principles on Business and Human Rights – Statement of Commitment
    Publicly affirms our alignment with the UN Guiding Principles and our commitment to respecting human rights in conflict and post-conflict environments.
    Download PDF

  • Human Rights Policy
    Details our responsibilities and procedures for preventing human rights violations across our activities and supply chains.
    Download PDF

Security & Operational Risk Management
We apply structured, context-driven risk management procedures to protect personnel, clients, and operations in high-risk settings.

  • Security Management Policy
    Describes the principles, responsibilities, and risk controls we apply to safeguard our operations. Policy available to clients or partners upon request.

  • Operational SOPs
    These internal protocols guide our field teams in planning, reacting, and communicating effectively in dynamic environments. SOPs are restricted and used internally for operational security.

3. Duty of Care & Emergency Response
We ensure all team members are medically prepared, risk-aware, and fully trained for field operations.

  • Medical Response Protocol
    Provides structured procedures for casualty care, triage, and evacuation coordination during field operations.
    Restricted for operational use.

Community & Stakeholder Engagement
We are committed to local inclusion, transparency, and supporting community safety and awareness.

  • Community Grievance Mechanism
    Outlines the process for individuals and communities to raise concerns about Luminex operations. Mechanism available upon request or during project onboarding.

  • UXO Outreach & Local Engagement (in partnership)
    Part of our project support services includes community-based risk education and mapping in UXO-affected areas. Programme documentation shared with stakeholders as needed.

Oversight & Continuous Improvement
We monitor, review, and strengthen our commitments through structured governance and feedback mechanisms.

  • Policy Review Schedule
    All corporate responsibility and compliance policies are reviewed annually or after major operational changes.

  • Reporting Channels & Whistleblowing Procedures
    Luminex maintains secure internal channels for confidential reporting of misconduct or policy breaches.
    Contact information provided to all team members during induction.

  • Compliance Training
    All staff complete annual refresher training on ethics, human rights, and emergency protocols.